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merchandise, within which to return eligible Products. To know if your package is eligible for a return, please contact our customer support. ALL RETURNS MUST BE PROCESSED BY OUR CUSTOMER SUPPORT. CUSTOMERS SENDING THEIR PRODUCTS WITHOUT THE APPOPRIATE RETURN LABEL OR WITHOUT FOLLOWING INSTRUCTIONS PROVIDED BY CUSTOMER SUPPORT SHALL FORFEIT THEIR RIGHT TO A REFUND AND ANY RETURNED PRODUCT(S). Returns may be subject to fees.
Customers returning eligible Products must include the original invoice for the Product with the returned merchandise. Pet Supplies Discounts Online shall accept only unopened Products in new condition for return.
To being a return request, the Customer must first notify customer support that the Customer wishes to exercise his/her right of withdrawal by emailing customer support and specifying 'WITHDRAWAL OF ORDER' as the reason. The support team will give you the return procedure to follow and the address which you need to return your Product to.
In order to return a Product, the Customer must follow the return procedure provided by the customer support team. If Customer returns the Product after the withdrawal period, or if Customer fails to follow the return procedure in the Terms and Conditions of Sale or as provided by customer support, Pet Supplies Discounts Online may refuse the Customer's package and return the package to Customer.
Customers that successfully exercise a right to return their eligible purchase shall receive reimbursement for the purchase’s original and paid amount only.
NOTE: IF YOU HAVE BROKEN THE SEAL, YOU ARE NO LONGER ENTITLED TO THIS RIGHT TO RETURN.
The Pet Supplies Discounts Online does not take title to returned items until the items arrive at the returns destination.
Customers may contact the Pet Supplies Discounts Online’s customer support team at the [email protected] displayed on the Website.
Pet Supplies Discounts Online does not cover shipping expenses for returns.